Privacy Policy

When you place an order or join our waitlist, we may collect your name, phone number, delivery address, email, and order/payment details. Payment details are processed securely via Razorpay — we do not store your card or payment credentials. We use this information to process orders, send updates via WhatsApp, email, or SMS, and respond to support requests.

We don't sell your personal data. We share only what's necessary with Razorpay for payments and our courier partners for delivery. You can request access to, correction of, or deletion of your data anytime by contacting us. This page may be updated from time to time, with changes reflected here.

Terms & Conditions

By using kapebara.in and placing an order, you agree to these terms, which we may update at any time. All products are subject to availability, prices are listed in INR inclusive of applicable taxes unless stated otherwise, and we reserve the right to correct pricing errors or discontinue products at our discretion.

Placing an order first submits an Allocation Request for the selected product and sizes — this is not an immediate purchase. Once your request is reviewed and your product is allocated for final acquisition, we'll reach out with your Allocation ID and a payment link to complete your purchase. Your order is confirmed, and the product is reserved for you, only after payment is successfully processed via Razorpay. We currently accept prepaid orders only.

All content on this website — including designs, images, and text — belongs to KAPEBARA and may not be reproduced without permission. We are not liable for delivery delays caused by third-party couriers or events beyond our reasonable control. These terms are governed by the laws of India, with disputes subject to the jurisdiction of the courts in Kolkata, West Bengal.

Shipping Policy

Orders are processed within 1–2 business days of payment confirmation, and you'll receive your Allocation ID via WhatsApp once payment is verified. Once shipped, delivery typically takes 5–7 business days depending on your location, with a tracking link sent as soon as your order is picked up. We currently ship pan-India to all serviceable pincodes; occasional delays can happen due to courier logistics or conditions beyond our control.

To return a product, reach out with your Allocation ID within 7 days of delivery and we'll arrange a reverse pickup where serviceable. In non-serviceable areas, you may need to self-ship the item back, with costs reimbursed on confirmation. See the Refund Policy below for how refunds are processed after a return is received.

Refund Policy

Refunds are only processed for items returned in line with our Shipping Policy above — unused, unwashed, with original tags and packaging, and requested within 7 days of delivery. Items damaged from misuse, returned without tags, or requested after this window are not eligible.

Once your returned item is received and inspected, we'll notify you via WhatsApp or email on approval. Approved refunds are processed to your original payment method via Razorpay within 5–7 business days. If you receive a damaged or defective item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no extra cost.

Questions?

For anything related to these policies, reach us at support@kapebara.in or via the Contact Us page.